Refund and Returns Policy

Effective Date: 16 April 2024

At Agility Tech UK Limited, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and straightforward returns and refund policy in compliance with UK consumer law. Please read this policy carefully to understand your rights and our obligations.

1. Your Right to Cancel (Consumer Contracts Regulations)

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for most items purchased online within 14 calendar days from the day you (or someone nominated by you) receive the goods. This period is often referred to as the “cooling-off” period.

1.1 How to Cancel

To cancel your order within this period, please notify us by:

• Email: Send a cancellation request to [email protected] with your order details.
• Contact Form: You can also use our contact form on the Website.

Once we receive your cancellation request, we will provide instructions on how to return the items.

1.2 Condition of Returned Items

The goods must be returned in their original condition, unused, and with all original packaging and accessories. If the item shows signs of use or is damaged, you may be responsible for a reduction in the refund amount.

1.3 Exclusions

The following items are not eligible for cancellation or return under the cooling-off period:

• Custom-made or personalized products.
• Perishable goods such as food or items with a limited shelf life.
• Sealed goods that are not suitable for return due to health protection or hygiene reasons (e.g., headphones, cosmetics) and where the seal has been broken after delivery.

2. Returns

We accept returns for most items within 30 calendar days from the date of delivery, even outside the statutory 14-day cancellation period.

2.1 How to Initiate a Return

To initiate a return:

• Contact our customer support team via [email protected] with your order number and the reason for the return.
• We will provide you with return instructions and a return authorization number if your return is eligible.

2.2 Return Conditions

• Items must be returned in their original condition, unused, and with all packaging and accessories.
• You will be responsible for the cost of returning the goods unless the item is faulty or damaged upon receipt.
• We recommend using a tracked delivery service for returns, as we cannot be held responsible for items lost in transit.

3. Refunds

3.1 Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method within 14 days of receiving the returned goods.

3.2 Refund Amounts

• Full Refund: If you cancel your order within the 14-day cooling-off period, you will receive a full refund, including the original delivery costs (up to the cost of the least expensive standard delivery option).
• Partial Refund: If the returned item shows signs of damage or use, a deduction may be made from your refund to cover the diminished value of the goods.
• Non-refundable Costs: Additional services such as express shipping and gift wrapping are non-refundable.

3.3 Faulty or Damaged Items

If the product you received is faulty, damaged, or incorrect, please notify us within 30 days of delivery. We will arrange for a replacement or issue a full refund, including any shipping costs. Please contact our support team at [email protected] with details of the fault or damage.

If the fault arises after 30 days but within the warranty period (usually 6 months under UK law for faulty goods), you may be entitled to a repair, replacement, or partial refund, depending on the circumstances.

4. Exchanges

We do not offer direct exchanges for items. If you would like to exchange a product, please return the original item for a refund and place a new order for the desired item.

5. Return Shipping Costs

5.1 Customer Responsibility

Unless the product is faulty, damaged, or incorrect, you are responsible for paying the return shipping costs. We recommend using a tracked delivery service for your protection, as we cannot be responsible for lost or undelivered returns.

5.2 Faulty or Incorrect Goods

If you are returning a faulty, damaged, or incorrect item, we will cover the return shipping costs. Please contact us for a prepaid return label or reimbursement.

6. Warranty and Your Statutory Rights

All products sold by Agility Tech UK Limited are covered by a standard warranty against defects in material and workmanship this is covered by the manufacture, you will find your warranty period within the product description on agilitytechuk.co.uk. This warranty is in addition to, and does not affect, your statutory rights under UK consumer law.

Under UK law, you have the right to:

• A repair or replacement if the goods you purchased are faulty or not as described.
• A full or partial refund if a repair or replacement is not possible.

For more information on your legal rights, please visit the UK government’s consumer rights page here.

7. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

• Email: [email protected]
• Phone: 0203 488 2602

• Postal Address: Agility Tech UK Limited, 2^nd Floor College House, 17 King Edwards Road, Ruislip, HA4 7AE

We are committed to providing excellent customer service and ensuring your satisfaction with every purchase.